Lift Maintenance & Servicing

Choosing the right maintenance scope

Visit frequency and work scope depend on the lift, its condition, usage and environment. Ask how routine servicing, lubrication, adjustments, fault reporting and replacement parts are covered. Compare exclusions and call-out arrangements as carefully as the headline price.

Changing your maintenance provider

Check your existing contract's notice period before committing to a change. Gather the equipment details, service history, outstanding defects and latest examination report. Tell us about recurring faults, access restrictions and any disruption that would affect residents or building users.

Maintenance and LOLER are different

Routine servicing does not replace an independent thorough examination. TLS arranges LOLER examinations through an independent provider and provides supplementary testing and remedial work. The independent provider performs the examination, not TLS. Keep examination reports and maintenance records available so responsibilities remain clear.

What affects the cost?

The number and type of lifts, age and condition, site access, visit schedule and contract inclusions all affect a proposal. Send the site postcode, lift count and current arrangements. If you do not know the manufacturer or specification, say so rather than guessing.

Can I request a proposal without knowing the lift model?

Yes. Start with the site address, number of lifts and your contact details. Available equipment photographs or records can help establish the specification later.

How often should a passenger lift be serviced?

The schedule should reflect the manufacturer's guidance, use, condition and environment. Annual or quarterly servicing is not a universal rule, and examination intervals should not be mistaken for maintenance intervals.

Can you maintain a lift installed by another manufacturer?

TLS provides independent, manufacturer-agnostic support. Send the make, model and available records so support for the particular equipment can be confirmed. Independent support does not imply manufacturer authorisation.

How can I reduce lift downtime?

Keep service and examination records, report recurring faults promptly and review obsolescence and parts availability. Agree how defects are followed up. Remote monitoring, where appropriate and available, does not replace maintenance or a working emergency communication system.

Does a maintenance contract include every repair?

Not necessarily. Inclusions depend on the agreed contract. Ask for clear treatment of parts, labour, out-of-hours attendance and exclusions before comparing offers.